Dwelling Electric Emma – Privacy Policy

Dwelling Electric Emma – Privacy Notice

This notice explains how Dwelling Electric uses its AI telephone receptionist, Emma, and its connection to Google Calendar. It supplements the general Dwelling Electric Privacy Policy available on our website.

Information We Collect

When you contact Dwelling Electric, Emma may process your name, telephone number, service address, electrical service needs, and appointment preferences to assist with your request.

Google Calendar Access

Emma connects to Dwelling Electric's authorized Google Calendar account to check appointment availability and create customer appointments.

The system may access existing calendar events to identify scheduling conflicts and applicable scheduling instructions. When an appointment is booked, the calendar entry may contain the customer's name, telephone number, service address, and description of the requested work.

Google Calendar information is used for scheduling and related business operations, not for advertising or sale.

AI Processing and Service Providers

Dwelling Electric uses service providers, including RingCentral, OpenAI, and Google, to support telephone communications, AI-assisted conversations, and appointment scheduling. Information necessary to process a scheduling request may be handled by these services.

Storage and Security

Appointment information is stored in Dwelling Electric's Google Calendar. Access credentials are maintained in restricted-access systems. We take reasonable precautions to protect information, although no system can guarantee absolute security.

Records may be retained for scheduling, customer service, business recordkeeping, and applicable legal requirements.

Privacy Questions

For questions about your information or requests concerning access, correction, or deletion, contact Dwelling Electric at dwellingceo@gmail.com.

This notice supplements our general website Privacy Policy.